Comments on: How (and how not) to handle a customer service snafu http://www.studiomoustache.com/blog/2008/01/21/how-and-how-not-to-handle-a-customer-service-snafu/ A super blog about the music and the internet! Fri, 21 Nov 2008 13:38:14 +0000 http://wordpress.org/?v=2.5.1 By: jansegers http://www.studiomoustache.com/blog/2008/01/21/how-and-how-not-to-handle-a-customer-service-snafu/#comment-22963 jansegers Tue, 22 Jan 2008 14:19:22 +0000 http://www.studiomoustache.com/blog/2008/01/21/how-and-how-not-to-handle-a-customer-service-snafu/#comment-22963 I love Tumblr too. I even took a screenshot of the apology at top of my dashboard and filed it as excellence.bmp and I give some noise about the event on newsvine. http://jansegers.newsvine.com/_news/2008/01/22/1245806-excellence I love Tumblr too. I even took a screenshot of the apology at top of my dashboard and filed it as excellence.bmp

and I give some noise about the event on newsvine.

http://jansegers.newsvine.com/_news/2008/01/22/1245806-excellence

]]> By: yeaj http://www.studiomoustache.com/blog/2008/01/21/how-and-how-not-to-handle-a-customer-service-snafu/#comment-22929 yeaj Tue, 22 Jan 2008 06:00:57 +0000 http://www.studiomoustache.com/blog/2008/01/21/how-and-how-not-to-handle-a-customer-service-snafu/#comment-22929 Haha, Love Dreamhost. I think it was hilarous! Haha, Love Dreamhost.
I think it was hilarous!

]]> By: Web Hosting » Blog Archive » How (and how not) to handle a customer service snafu http://www.studiomoustache.com/blog/2008/01/21/how-and-how-not-to-handle-a-customer-service-snafu/#comment-22928 Web Hosting » Blog Archive » How (and how not) to handle a customer service snafu Tue, 22 Jan 2008 05:54:25 +0000 http://www.studiomoustache.com/blog/2008/01/21/how-and-how-not-to-handle-a-customer-service-snafu/#comment-22928 [...] Moustache wrote an interesting post today on How (and how not) to handle a customer service snafuHere’s a quick excerpt I had two separate technical issues this week with web hosts. The first was with Dreamhost, who (for now) hosts this blog. They accidentally billed their customers for almost $10 million in extra hosting fees this week. The people who weren’t successfully charged had their accounts (and websites) disabled. It was a pretty big deal. How did they notify people that they totally screwed up? With this joking blog post. That is their normal tone, and it’s ok when they do something simple like erase [...] [...] Moustache wrote an interesting post today on How (and how not) to handle a customer service snafuHere’s a quick excerpt I had two separate technical issues this week with web hosts. The first was with Dreamhost, who (for now) hosts this blog. They accidentally billed their customers for almost $10 million in extra hosting fees this week. The people who weren’t successfully charged had their accounts (and websites) disabled. It was a pretty big deal. How did they notify people that they totally screwed up? With this joking blog post. That is their normal tone, and it’s ok when they do something simple like erase [...]

]]> By: Jesse http://www.studiomoustache.com/blog/2008/01/21/how-and-how-not-to-handle-a-customer-service-snafu/#comment-22927 Jesse Tue, 22 Jan 2008 05:40:02 +0000 http://www.studiomoustache.com/blog/2008/01/21/how-and-how-not-to-handle-a-customer-service-snafu/#comment-22927 I totally agree about how Dreamhost handled that situation... I am one who was also (and still is being) effected by it. I totally agree about how Dreamhost handled that situation... I am one who was also (and still is being) effected by it.

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